Privacy Policy

WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT?

What personal information do we collect?

The personal information we collect is generally limited to:

  • name and contact details;

  • any communications we have.

However, we may also collect:

  • information about how you use our website, via third parties.

How do we collect your personal information?

The main way we collect information is when you give it to us. You might do this by filling out forms on our website, like sign-up or intake forms. Or you might share information through phone calls, emails, or social media. On occasion, we might also get information from other people or organisations. We promise to keep your information safe and secure.

We also use cookies on our website. These are little bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website — you won’t have to fill in your information again and again.

At times, personal information may also be gathered from third parties, such as analytics or advertising platforms. These third parties may use cookies, web beacons, and similar technology to collect or receive information about your browsing habits.

Why do we collect your personal information?

We need your personal information to:

  • communicate with you in relation to your enquiry;

  • send you news if you have signed up (you can unsubscribe at any time);

  • conduct our business, and enable your use of our website, products and services; and

  • in some cases, to comply with our legal obligations, such as record keeping.

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide.

You can opt-out of the collection and use of this information by changing your privacy settings or opting out.

To change your Facebook ad preferences you can go to "Facebook Help Centre", "Manage my account" and "Ad preferences".

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?

When do we disclose personal information

We use reasonable precautions to make sure your information stays safe and secure. Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don't need it anymore, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it's required by law*, or it's necessary for us to provide you with our services.

Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, payment providers or advertising services. We try to make sure the providers we use comply with privacy laws and regulations. You can opt-out of the collection and use of this information by changing your privacy settings or opting out.

How can you access or delete your information?

If you want to access, correct or delete your information, please contact us through the communication channel provided on our website. We're happy to help, unless we're required by law to withhold it.

If you have concerns about how your personal information is being handled, you can also file a complaint with the U.S. Federal Trade Commission (FTC). Visit www.ftc.gov and go to the "Report a Fraud" section, or call 1-877-FTC-HELP (1-877-382-4357) for more information.